Refund policy

You have 15 days from the day your order is delivered to request a return.

To be eligible, the item must be unused, uninstalled, and in the same condition you received it, in its original packaging. Parts that have been installed, modified, or damaged after delivery can't be returned.

How to start a return: email us at ascendmoto.us@gmail.com with your order number and the item you want to return. We'll reply with return instructions. Items sent back without contacting us first will not be accepted.

Return shipping: you are responsible for return shipping costs unless we sent the wrong item or it arrived damaged or defective. We recommend using a tracked shipping method.

Damaged, defective or wrong items: please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 15 days of delivery with photos and we'll make it right.

Refunds: once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Original shipping charges are not refundable.

Exchanges: the fastest way to get a different item is to return the one you have and place a new order.

Questions? Email ascendmoto.us@gmail.com.